Welcome to The Grand Store (“we,” “our,” “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.tgrandstore.com) and use our services. Please read this policy carefully. By using our website, you agree to the practices described here.

1. Information We Collect

We collect information that you provide directly to us, such as when you create an account, place an order, subscribe to our newsletter, or contact customer service. This may include:

• Name, billing/shipping address, email address, phone number;
• Payment information (processed securely by third-party payment providers);
• Account login credentials (if you create an account);
• Any other information you choose to provide.

2. Information Collected Automatically

When you access our website, we automatically collect certain information about your device, browsing actions and patterns. This may include:

• IP address, browser type and version;
• Pages you view and the time spent on them;
• Referring websites or search terms;
• Cookies and similar tracking technologies.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders;
• Provide customer support and respond to inquiries;
• Send you marketing and promotional messages (with your consent);
• Improve our website, services, and user experience;
• Detect, prevent and address technical issues or fraudulent activity.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share information with trusted service providers who perform services on our behalf (payment processing, shipping, marketing). These parties are contractually obligated to keep your information confidential.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize content, analyze traffic, and understand user behavior. You can disable cookies in your browser settings, but some features of our site may not function properly.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal data, and to withdraw your consent to processing. Please contact us at support@tgrandstore.com to exercise these rights.

9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and will be effective as soon as it is accessible.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@tgrandstore.com.

Last Updated: Feb 3, 2026