At The Grand Store, we strive to provide high-quality products and outstanding customer service. If you are not entirely satisfied with your purchase, this Return & Refund Policy explains how you can return products and obtain a refund or exchange.

1. Eligibility for Returns

You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all accessories, manuals, and documentation.

2. Non-Returnable Items

Certain products cannot be returned, including but not limited to:

• Gift cards;
• Downloadable software products;
• Personalized or custom-made items;
• Perishable goods (food, flowers, newspapers, etc.).

3. Return Process

1. Contact our customer support team at support@tgrandstore.com within 30 days of receiving your order.
2. Provide your order number, the item(s) you wish to return, and the reason for return.
3. Our team will provide instructions and, if applicable, a return shipping label.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable.

5. Exchanges

If you need to exchange an item for a different size or color, please contact us. We will guide you through the process and help arrange a replacement.

6. Damaged or Defective Items

If you receive a damaged or defective product, please email us immediately with photos of the item and packaging. We will work quickly to resolve the issue, either by sending a replacement or issuing a refund.

7. Return Shipping Costs

Unless the return is due to our error or a defective product, you will be responsible for paying your own shipping costs for returning the item. If you receive a refund, the cost of return shipping may be deducted from your refund.

8. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.

9. Contact Us

For questions related to returns, refunds, or exchanges, please contact our support team at support@tgrandstore.com.

Last Updated: Feb 3, 2026